At Level20, we’re fueling the future

The future is bright with opportunity.
And we’re here to bring it to life.  

Our vision?

Develop solutions that make sense. Whether the answer is a business, product or service, we’re driven to solve consumer problems the right way.

Enable real change. We’re delivering real products that allow our customers, old and new, to navigate the future.

Create businesses that last. The best solutions have staying power—we’re designing products with depth, so they’ll be relevant for years to come.


Who we are

We’re explorers. We’re creatives. We’re visionaries.

And we’re here to make a difference.

Level20 is Progressive’s growth incubator. We fuel growth through the exploration and experimentation of new products and services that help make our customers lives easier.

We’re Level20, and we think beyond insurance.


This an open environment where you can always feel confident about being 100% yourself.

We want you to dare to disagree. Because that’s how growth happens, and that’s what we’re all about.

-Azadeh Hardiman, Business Leader Level20

What makes us different?

There are a lot of incubators out there, but we’re designed to be different. We’re not here to play with cool tech (even if that’s one of the perks). We’re solving real world problems, and each team is empowered to experiment, create and ultimately build those solutions.    


experiment at Scale

We possess the ability to test ideas broadly. It’s feasible to swiftly roll out a product to millions of people because of our access to Progressive’s brand, existing customer base, and overall footprint in the market.


Backed by a Fortune 100 Company

While our team is lean, our resources are not—our structure gives us access to a larger resource pool than a traditional start up. And the resource investment starts at the top. We’re supported at the CEO level on down, meaning we’re here for the long haul.


Inclusive and Growth Oriented

People are at the center of our products and our work culture. In order to stay true to that, we’re crafting a team of creative, collaborative self-starters. We’re breaking new ground, so an entrepreneurial spirit is a must.


Team Structure

We’re made up of small, cross-functional teams that tackle projects together, from end to end. No friction from “hand offs.” No competing business goals. Instead, collaboration is king—each team member contributes their unique perspective and skill set at every stage of a project, so everyone is always on the same page.

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Ariel, Director

The director leads the cross-functional team and “owns” the product. They’re responsible for building the business model, as well as the resulting profit and losses.


Nicole, Product Strategist

The product strategist determines the plan of action. They conduct user research, synthesize the data, and develop user insights to guide product decisions.


Shelby, UX DesignER

The UX designer envisions the end user experience for the product and brings it to life. They’re responsible for creating wireframes, high fidelity designs, and upholding UX best practices.


Feras, Full Stack Developer

The engineer leverages technical expertise to guide product design. They’re also responsible for taking UX designs and turning them into tangible deliverables.


UX Designer

As a UX Designer in our Strategy Group, you’ll leverage design methodologies to create user experience (UX) and user interface (UI) digital product features that impact key business initiatives. You’ll collaborate with a team of product managers, engineers, analysts and user experience experts in all aspects of a product’s lifecycle from ideation to market launch. Apply today

Full Stack Developer

To be successful as a Front End or Full Stack developer at Level20 means you have a passion for building products that provide excellent consumer experiences with limited existing resources. You are quick to seek out and apply new technologies as we rapidly iterate on our business and architectural approach in a startup-like environment. Apply today

Data Scientist

As a Data Scientist in Level20, you’ll advance the use of technology, machine learning and large sets of labeled data to enable our competitive advantage, business goals, and objectives. You'll play a role that spans from machine learning engineer to business consultant, working closely within a tight-knit and cross-functional team of software engineers, product strategists and product leaders at our new downtown Cleveland office. Apply today

Initiative Director

The Director is responsible for the rapid development of new ideas through the incubator process. Responsible for vision, prioritization and delivery for new products based on a combination of consumer needs, market trends, technology advancements and Progressive's unique value proposition. Leads a fast-paced multi-functional team across the digital product lifecycle of digital product managers, designers, engineers and analysts. Email a recruiter

Product Strategist

As a Product Strategy Specialist in our Strategy Group, you’ll take product concepts from ideation to market launch while collaborating with a diverse team of designers, engineers and analysts. In this role, you’ll leverage an iterative test and learn approach to gain user insights, design and develop. Apply today

Where are we?

We’re located in a brand-new, renovated office in downtown Cleveland. Our space is located in the heart of the historic Warehouse District, with Level20-paid parking available right across the street.


The Warehouse district is a vibrant area, brimming with restaurants, coffee shops and beautiful lake views around every corner. All of downtown Cleveland is walkable from the office, and additional trendy  neighborhoods are just a short drive away.

We’re thrilled to be a part of the downtown Cleveland community—learn more about all that Cleveland has to offer at!